Privacy Policy

Effective Date: July 9, 2026 · Last Updated: July 9, 2026

1. Overview

EliteOps.io ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Command Center application ("Application"). Please read this policy carefully. By using the Application, you consent to the practices described herein.

2. Information We Collect

We may collect the following types of information:

Account Information: When you register or sign in, we may collect your name, email address, username, and password (stored in hashed form).
Usage Data: Information about how you interact with the Application, including features used, actions taken, timestamps, and session duration.
Device Information: Device type, operating system version, unique device identifiers, IP address, and browser type.
Log Data: Server logs that may include your IP address, browser type, pages visited, and the date and time of your request.
User-Generated Content: Any content, data, or files you create, upload, or submit through the Application.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Application;
Authenticate users and manage accounts;
Improve, personalize, and expand the Application's features;
Understand and analyze how users interact with the Application;
Communicate with you, including for customer support and updates;
Send administrative notices, security alerts, and legal notices;
Detect, prevent, and respond to fraud, abuse, and security incidents;
Comply with applicable legal obligations.

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers: Third-party vendors who assist us in operating the Application (e.g., cloud hosting, analytics), subject to confidentiality obligations.
Legal Requirements: When required by law, regulation, subpoena, or court order, or to protect the rights and safety of the Company and others.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
With Your Consent: In any other case, with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Upon account deletion, we will delete or anonymize your data within a reasonable time period, subject to legal holds.

6. Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal exceptions.
Portability: Request transfer of your data to another service provider.
Objection: Object to or restrict certain processing of your information.
Withdraw Consent: Where processing is based on consent, withdraw it at any time.

To exercise these rights, please contact us at carter.cook@eliteops.io. We will respond within the timeframes required by applicable law.

8. Cookies and Tracking

The Application may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and maintain session state. You can control cookie settings through your browser preferences; however, disabling cookies may affect the functionality of the Application.

We do not use tracking technologies for cross-site advertising purposes.

9. Children's Privacy

The Application is not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly. If you believe a child has provided us with personal information, contact us at carter.cook@eliteops.io.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by providing additional notice within the Application. Your continued use of the Application after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

EliteOps.io
Email: carter.cook@eliteops.io